Bright Night Spirits (“we” and “us”) is the operator of (https://www.brightnight.com.au) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
We have standard shipping costs of $10 per order. We may have free shipping for orders above a certain amount which will be automatically applied during checkout. Please check our online shop to see if there are any “free shipping” offers.
We send parcels through Australia post and Couriers Please. If you have a preference between the two please let us know in the notes.
Orders are usually dispatched within 1-2 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
We will email you a tracking code/number after we have dispatched your parcel. There you can see where your order is now, and track it every step.
Our most up to date delivery estimates are on our online store page. Please note that delivery estimates are only estimates and can be impacted by a number of factors (esp. during covid). Please note that delivery estimates are also impacted during gifting periods such as christmas. If you are not sure, please ask us using our social media, email or via the live chant on our website.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once the order is with the delivery company, we are unable to make the address change. Please make sure that your address is correct before making payment as sometimes we may ship the order the same day or the day after.
For all customer service enquiries, please email us at firstname.lastname@example.org